Access
Request information about processing and access to your data.
SAÚDEMAIS+ / SECURITY AND PRIVACYCare begins
Care begins
with trust.
Health information deserves attention at every step. Read our policy, understand your rights and discuss protection of your clinic's data.
LGPDBrazilian Law No. 13,709/2018
Privacy is part of care.
✦+LGPDBrazil's General
Data Protection Law
Data Protection Law
PRIVACY FIRSTYour data matters.
Your data matters.
So do your rights.
Brazil's LGPD protects personal data and classifies health information as sensitive data. The purpose, responsibilities and processing terms therefore need to be clear in every operation.
Read the LGPD at its official source ↗Correct
Request correction of incomplete or outdated information.
Understand
Clarify the purposes and sharing of your information.
Request
Submit deletion and retention requests for assessment.
Each request is handled according to applicable legal conditions and may require identity verification.
CLARITY FROM THE FIRST CONTACT
What you need to know.
The institutional website's policy and the platform's data processing terms have different scopes.
Website information
Forms collect your contact details and the context of your request so our team can assist you.
Clinic data
Clinical information processing depends on the contracts and privacy notices of the institution responsible for care.
A channel for you
Requests about access, correction, retention and deletion can be sent to the privacy contact.
BEFORE GOING LIVESecurity is part
Security is part
of implementation planning.
Ask the team for the terms applicable to your project and document your institution's requirements before signing up.
Access and responsibilities
Agree on user profiles, permissions, separation between locations and the access logs required for your operation.
Storage and continuity
Confirm hosting, data protection, backups, recovery and the service's availability terms.
Integrations and artificial intelligence
When in scope, confirm the providers involved, shared data, purposes and retention terms.
STRAIGHTFORWARD PRIVACYA question about
A question about
your data?
Write to contato@saudemais.app with the subject “Privacy”. Describe your request without health records, test results or passwords.
Send a privacy request ↗- Ask about information processing
- Request access or correction
- Clarify sharing and retention
- Request a data deletion assessment
Requests are assessed according to the privacy policy. Identity verification may be required.
Privacy questions.
Can I send patient data through the form?
Website forms are for business inquiries, support and project assessments. Do not send health records, test results, passwords or patient information through these channels.
Where can I find clinical data usage terms?
Ask the team for the documents applicable to your contract. Platform use also depends on the contracts and notices of the institution responsible for care.
How can I clarify the use of data by artificial intelligence?
If the project includes AI, ask about the provider, purpose, data sent, retention and training usage terms before enabling the feature.
Does this page replace the privacy policy?
No. This page guides you to information and the team. Read the privacy policy and terms of use for the website's documents.